Melissa HatterThe Evolution of Customer SuccessHow did we get here? Why is it still confusing? And why now, more than ever, is it a business-critical function?Oct 18, 2022Oct 18, 2022
Melissa HatterHack Accountability with FriendsThe benefits of a Mutual Accountability Team and its profound impact on reaching my professional and personal goals.Dec 31, 20211Dec 31, 20211
Melissa HatterIt’s not always Holland A short vent from a mom of a neurodiverse child…If someone shares the essay “Holland” with me one more time, I may scream.May 13, 2021May 13, 2021
Melissa HatterTo QBR, or not to QBR…For those of us in the Customer Success game, that really isn’t a question, let alone the question. The QBR (Quarterly Business Review)…Sep 9, 2020Sep 9, 2020
Melissa HatterNavigating the New AbnormalA tale of encouragement (and a bird funeral) from a working mom during COVIDAug 19, 20202Aug 19, 20202
